SP Services Singapore is the leading provider of essential utilities in the Lion City.
From electricity and gas to water, SP Services plays a crucial role in enhancing the quality of life for all Singaporeans.
In this article, we will explore the various services offered by SP Services Singapore and how we are contributing to a sustainable and prosperous future.
SP Services
Singapore Power Limited, operating under the moniker SP Group (abbreviated as SP), stands as the government-owned distributor of electricity and natural gas in the vibrant city-state of Singapore.
SP Group is the transformed entity of the former electricity and gas divisions that once belonged to the Public Utilities Board (PUB).
Its genesis as a commercial entity took place on October 1, 1995, under the name Singapore Power and Gas, to assume control over the electricity and gas ventures previously managed by the state-run provider, PUB.
SP Utilities Singapore
Your SP utility account conveniently consolidates all three fundamental utilities, encompassing water, electricity, and gas.
This means you won’t need to go through separate application processes with the Public Utilities Board (PUB) Singapore or City Gas.
However, should you later opt to switch to a private electricity retailer after setting up your SP services utility account, a separate sign-up will be required.
Important Note: In the second quarter of 2023, consumers will experience reduced electricity costs, with tariffs in Singapore decreasing by an average of 5.4%, dropping from 28.95 cents to 27.43 cents per kilowatt-hour.
This reduction is anticipated to bring cost savings for electricity consumers in Singapore.
The Services of SP Group
SP Group offers a diverse range of services to cater to the essential utility needs of Singapore’s residents and businesses. Here’s an overview of the services provided by SP Group:
- Electricity Services: SP Group is the primary provider of electricity in Singapore. They ensure a consistent and reliable supply of electricity to homes, offices, and industries across the nation.
- Gas Services: SP Group also manages the distribution of natural gas, offering a clean and efficient energy source for cooking, heating, and industrial processes.
- Water Services: SP Group plays a vital role in delivering clean and safe water to every corner of Singapore.
- Grid Operations: As the sole operator of both the electrical and gas grids in Singapore, SP Group manages these critical infrastructures.
- Community Engagement: SP Group engages in corporate social responsibility initiatives to give back to the community.
How to Open an Account of SP Services?
SP Services, or Singapore Power Services, is a leading utility company in Singapore that plays a crucial role in providing essential services to the nation.
Founded in 1995, SP Services is a fully-owned subsidiary of Singapore Power (SP) Group, a government-linked company responsible for the transmission and distribution of electricity, as well as the supply of gas to Singapore.
To open an account for SP Services Singapore, please visit SP Services Account Opening Full Process Online
How to Open SP Utilities Account Singapore?
Setting up your SP utilities account online is the most convenient method, but if you prefer assistance, you can visit one of our customer service centers (locations listed below).
It’s advisable to initiate your SP utilities account in advance, as it typically takes around two weeks to activate the supply.
Required Document to Open SP Utilities Account Singapore
Before you begin, ensure you have the following documents ready-
- Proof of occupancy of your residence, such as a Tenancy Agreement or property tax slip.
- A copy of your IC (Identity Card) or FIN (Foreign Identification Number), both front and back.
- A completed and signed application form for the SP services utility account (for in-person applications).
Opening Process Your SP Utilities Singapore Account Online
Now let’s learn about the SP Utilities account opening process online.
- Visit either the SP services website or the SP utility app.
- Click on “Open Utilities Account“ and select “Residential – Personal”
- Navigate to “Explore“ and select “Open Utilities”
- Provide your details, and address, and specify if you require a gas supply.
- You will be prompted to upload photos of your NRIC or FIN, and you may also need to attach property ownership and tax documents.
- Singaporean residents can log in using MyInfo with their SingPass for added convenience, eliminating the need to submit physical copies of their NRIC or FIN.
Setting Up Your SP Utilities Singapore Account In-Person:
- Complete and sign the application form for your utility account.
- Gather the necessary documents: Proof of occupancy for your residence and a copy of your IC or FIN.
- Visit one of the SP Services customer service centers.
- A customer service representative will assist you through the remaining steps of the application process.
The History of SP Services Singapore
The Public Utilities Board (PUB) was initially situated in City Hall. As its operations expanded, the need for more office space became evident.
To address this, the PUB Building was constructed near Orchard Road, Singapore’s primary shopping district. This new facility was designed to accommodate various departments of the PUB.
The PUB Building was completed in 1977 at a construction cost of S$32 million.
Later, following the corporatization of PUB’s electricity and gas operations into Singapore Power on 1 October 1995, the building underwent a name change, becoming the Singapore Power Building.
In 2006, Singapore Power made the decision to renovate the existing corporate headquarters rather than opt for redevelopment. The building was refurbished and clad in a sleek, silvery metal exterior.
Since 1995, SP Group has been under the full ownership of Temasek, an investment fund in Singapore, which is itself entirely owned by the Singaporean government.
On 29 January 2007, PUB relocated its offices from the Singapore Power Building to the Environment Building on Scotts Road, where it joined its parent ministry, the Ministry of Environment and Water Resources.
Subsequently, the company’s name was changed to “SP Group” on 28 February 2017 onwards.
In 2017, SP Group also moved its main office building to Kallang while maintaining a single Customer Service Centre in Toa Payoh.
SP Services Hotline: SP Services Singapore Contact Info
Here is the contact information for SP Services Singapore-
Billing & Retail
- Billing / Utilities Account Enquiries: 1800 222 2333
- Quality Service Manager: 1800 235 2151, Email: [email protected]
- Open Electricity Market Enquiries: 1800 233 8000
- Email: [email protected]
- Gas Installation Appointments: To make an appointment, call 1800 555 1661
Customer Service Centre
- Location: HDB Hub, 490 Lorong 6 Toa Payoh #09-11, HDB Hub Biz Three Lift Lobby 1, Singapore 310490
- Opening Hours: Mon to Fri (8:30 am to 6 pm), Sat (8:30 am to 1 pm), Closed on Sun & Public Holidays
District Cooling & Heating
- Singapore District Cooling Enquiries: Email [email protected]
Electricity, Gas & Solar Power
- Electricity Supply Interruption (24-Hour Hotline): 1800 778 8888
- Gas Supply Interruption, Leakage & Pressure Issues (24-Hour Hotline): 1800 752 1800
- Water Supply Interruption, Quality & Pressure Issues (24-Hour Hotline): 1800 225 5782
- Worksite, Equipment, or Service Quality Issues: Email [email protected]
- Solar PV Enquiries: Email [email protected]
- Replacement of Gas Meters: +65 6671 7109
For specific inquiries or assistance, you can reach out to the respective contact numbers or email addresses provided above.
SP Services Singapore is dedicated to providing quality service and support for all your utility needs.
FAQs About SP Services Singapore
For additional information, here are some frequently asked questions and answers related to SP Services Singapore-
What is SP Services Singapore, and what services do they provide?
Ans: SP Services Singapore is the leading provider of essential utilities in Singapore. They offer services related to electricity, gas, and water, including distribution, transmission, and market support services.
How do I open an SP Services utility account?
Ans: You can open an SP Services utility account online through their website or mobile app.
Alternatively, you can visit one of their customer service centers for in-person assistance. Ensure the required documents are handy, such as proof of occupancy and identification.
Can I choose a different electricity provider while having an SP Services utility account?
Ans: Yes, you can switch to a private electricity retailer even if you have an SP Services utility account. However, you will need to sign up separately with the chosen retailer.
How long does it take to activate my utility supply after opening an account with SP Services?
Ans: It typically takes around two weeks to activate the utility supply after opening an account with SP Services, so plan accordingly.
What is the current electricity tariff in Singapore, and does it change over time?
Ans: The electricity tariff in Singapore may change periodically. For the most up-to-date information, refer to the SP Services website or contact them directly.
Does SP Group offer any sustainability initiatives or renewable energy options?
Ans: Yes, SP Group is committed to sustainability and invests in renewable energy sources like solar power. They actively promote energy efficiency and conservation as well.
Where can I find the nearest SP Services customer service center?
Ans: You can locate the nearest SP Services customer service center by visiting their website or contacting their customer support for assistance.
How can I pay my utility bills with SP Services?
Ans: SP Services offers user-friendly online portals for bill payments. You can also inquire about other payment options available through their website or customer service.
Does SP Services engage in any community or CSR activities?
Ans: Yes, SP Services is involved in various corporate social responsibility initiatives, including support for educational programs, environmental awareness, and charitable causes.
Is SP Services affiliated with the Singapore government?
Ans: Yes, SP Group, which operates SP Services, is wholly owned by Temasek, an investment fund in Singapore, which in turn is wholly owned by the Singapore government.
Finalization
SP Services Singapore stands as the premier provider of essential utilities, serving as the backbone of Singapore’s infrastructure.
From electricity and gas to water, SP Services ensures that homes, businesses, and industries have access to reliable and sustainable energy and resources.
With a customer-centric approach, SP Services offers convenient online account opening, flexible payment options, and dedicated customer support.
Their commitment to sustainability and community engagement further underscores their role as a responsible corporate citizen.
